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#Onenote for mac basic troubleshooting for mac
#Onenote for mac basic troubleshooting mac os
#Onenote for mac basic troubleshooting update

The default name of your hard disk is Macintosh HD.Ģ Open Library, and then open LaunchDaemons. Step 3: Remove files from Computer > Library foldersġ Click Go > Computer > double-click your hard disk icon. Ĥ Drag all files that begin with " com.microsoft" to Trash.ĥ Still in Preferences, open ByHost, and drag all files that begin with " com.microsoft" to Trash.Ħ Before continuing, if you created custom templates that you want to keep, copy them to another folder.īack in Library, open Application Support > Microsoft, and drag the Office folder to Trash.

#Onenote for mac basic troubleshooting for mac

NOTE: If you have Office 2016 for Mac installed on your computer, DO NOT remove the file. NOTE: Why hold down the Option key? The Library folder is a hidden folder, this way you can display it.ģ Open Preferences and sort files and folders by alphabetical order. Step 2: Remove com.microsoft files from Library > Preferencesġ Hold down the OPTION key while you click Go. These customizations include changes to toolbars, custom dictionaries, and keyboard shortcuts that were created. NOTE: Removing preferences using the steps below will delete any customizations that were made. Step 1: Remove the Microsoft Office 2011 folderĢ Drag the Microsoft Office 2011 folder to Trash. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article. To check if it is installed, open Word, and then click About Word from the Word menu. IMPORTANT: The location of certain files are different if you have Service Pack 2 (SP2) installed.

Make sure there's nothing in Trash that you want to keep.

NOTE: If you're using a Mac that's part of a network at work, you might have to ask someone in your IT organization for help with signing in as administrator.

If you own your own personal Mac, you probably already are.

You must be signed in as administrator.

When in Safe Mode, follow the instructions below to completely remove Office 2011. Safe mode prevents any applications from starting automatically when you boot your Mac. It takes a long time for your Mac to boot to safe mode. Hold the shift key down while your Mac restarts. completely remove Office 2011 (hard method)īut, prior to reinstall Mac OS, the next troubleshooting step would be to boot in Safe Mode.

#Onenote for mac basic troubleshooting mac os

If repairing permissions and rebuilding don't fix the problem, then either something is interfering with the proper installation of Microsoft Office or your Mac OS operating system is defective and Mac OS itself needs to be reinstalled.ĩ. If you don’t have these software, go to the next step.Ĩ.

The next step would be ideally to rebuild your volume header and directory information with a disk maintenance utility such as Drive Genius or DiskWarrior (but they are not free!). Open the Disk Utility program in the Application/Utilities folder, select your hard disk on the left and click on the «Repair permissions» button.ħ. If Excel still doesn’t work properly, you may try now to repair your disks permissions (it is good to do it frequently anyway).

#Onenote for mac basic troubleshooting update

I suggest to test if the specific Excel file that caused the problem on opening works for every free update installed because it may be one of these updates that causes a problem.Ħ. In order to do so follow these instructions and re-install Office and allow AutoUpdate to bring Office up to date (Excel menu Help/Search for updates). If Excel still doesn’t work, the problem could that Office has been (re)installed without first being completely removed carefully. Check now if everything works and if yes, you can delete the old user account.ĥ.

Therefore, you should transfer all the User data (the «House» folder) from the old account to the new one with the help of an external hard disk. If it does, it means that the problem is with the original user account, not with Excel neither with OSX. Open a session with this new account and see if Excel works. If Excel still doesn’t work, you may try to create a new administrator user account in OSX. Move to the Recycle Bin the following files:Ĥ. Click the Back arrow to return to the Library folder, and then open Group Containers. You must back up these folders before deleting them.ģ.3. Warning: Outlook data will be deleted when you move the three folders mentioned in this step to the Recycle Bin. In the Finder menu, open Library> Containers, move the following files to the Recycle Bin. Display the Library folder (see 2.2.2 to 2.2.3 above).ģ.2. Clean Office 2016 without uninstalling it (soft method)ģ.1. Open Excel and check if there are updates to the Excel menu "Help / Search for updates".ģ.